Frequently Asked Questions (FAQ)
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General Information:
Standard catalog items typically ship within 3-5 business days.
Yes, we ship to over 80 countries via premium logistics partners.
Evaluation samples are available for hospitals and large-scale distributors. Contact our sales team for details.
Quality & Manufacturing:
 Yes, all Axiscure instruments meet ISO 13485 and CE standards
We use surgical-grade German and Japanese stainless steel, as well as titanium for specialized tools
 Every instrument features a laser-marked logo and batch code for traceability
Procurement & Customization:
 MOQs vary by product category. Small-batch orders are supported for specialized instruments.
 Yes, we offer both Custom Design (OEM) and custom laser marking services
 Use our online inquiry form or email sales@axiscure.com with your item list.
Shipping & Returns:
 We primarily operate on EXW or FOB terms, but DDP options are available for specific regions.
 Returns for manufacturing defects are accepted within 30 days of delivery.
 Yes, tracking information is provided as soon as the shipment departs our facility.
Sterilization & Care:
 Most instruments are shipped non-sterile and must be autoclaved before first use.
 Our premium steel tools are designed to last hundreds of cycles if care protocols are followed.
Do you provide maintenance services? We offer professional re-sharpening and refurbishment for Axiscure-branded instruments.
Are you ready to take our service?
We welcome inquiries from distributors, hospitals, clinics, and healthcare organizations worldwide. Our team is ready to support your sourcing, customization, and supply requirements.For sales, partnerships, or technical support, please contact us through our official communication channels or submit your inquiry via our website contact form.